All orders are shipped in 8-10 business days. In case of any unforeseen delay, we will notify you without fail.
Shipping within India
Shipping to anywhere in India is for flat ₹150. Orders in major cities are usually delivered in 3-4 business days but sometimes can take a little longer in case unanticipated circumstances. For smaller cities and remote addresses we keep a grace of up to 7 working days.
Any specific requirements about an urgent or a delayed shipment can always be looked into by writing to us at firstname.lastname@example.org
If you wish to cancel your order, write to us within 24 hours of placing the order at email@example.com. .The payment will be returned in the same mode as received within 7-15 days.
Return & Exchange
In case of return or exchange, please inform us within 24 hours of receipt of the garment and we shall arrange for return pick-up. Our policy lasts for 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/exchange, please go through the below conditions -
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging, with labels & tags intact.
- We only Exchange a product for once and when informed within a day of receipt.
- Inconsistencies and irregularities in weaving and dyeing depict the fact that they are made by hands. It’s the beautiful characteristic of natural handmade products, it should not be treated as defect and so they are not entitled for return or exchange.
- Once we receive the product, we will check it for being unused, unwashed, and undamaged. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
- To ensure your TKT garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection
The Kaatn Trail team holds the right to not accept returns or exchange in case any of the conditions are not met.
Once all the conditions are satisfied, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for prepaid orders.