To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
For size exchanges, we provide one time size exchange. However, if the outfit doesn't suit you and you would like to return it then we provide store credit of same amount that can be availed in 6 months( which means you have an opportunity to shop from our next 2-3 new collection launches).
To be eligible for a return/exchange, please go through the below conditions -
- We do not accept return / exchange requests for orders purchased in sale (stock clearance sale, flat sale, flash sale etc)
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging, with labels & tags intact.
- We only Exchange a product for once and when informed within a day of receipt.
- Inconsistencies and irregularities in weaving and dyeing depict the fact that they are made by hands. It’s the beautiful characteristic of natural handmade products, it should not be treated as defect and so they are not entitled for return or exchange.
- Once we receive the product, we will check it for being unused, unwashed, and undamaged. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
- To ensure your TKT garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection
The Kaatn Trail team holds the right to not accept returns or exchange in case any of the conditions are not met.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
How soon will I get my credits?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credits.
- If you are approved, then your refund will be processed, and a credit will be applied within 10 working days.